KP BODY SCULPT STUDIO POLICY
I HAVE NEVER USED A LAGREE PILATES/ TRX/ SPIN AND/OR DONE A GROUP CLASS. AM I GOING TO BE ABLE TO KEEP UP?
Yes. KP Body Sculpt is a place for everyone from beginners to athletes. Instructors are trained to provide modifications for different fitness abilities. Please inform your instructor if you are new or have concerns. Our instructors are there to help you each step of the way as you learn and adapt our workout.
DO I NEED TO TAKE A PRIVATE SESSION FIRST?
It is up to you. We do not require private sessions before joining our group classes. Our instructors are trained to provide options to all fitness levels within our classes. However, we do offer Privates. Contact us by e-mail and we will set you up with one of our instructors.
WHAT DO I NEED TO BRING (AND NOT BRING) TO CLASS?
- a water bottle with you to class. We do sell water and gatoraid at the front desk.
- small towel as you will most likely sweat.
- grip socks (required). We sell grip socks at the studio for your convenience.
- Tennis shoes (we have cages for shoes) or Spin shoes (SPD or LOOK) for Spin classes.
DO I NEED TO ARRIVE EARLY FOR MY FIRST CLASS?
Yes! Please arrive at least 10-minutes prior to the scheduled class start time for your orientation. If you arrive late for your first class (10 minutes prior to the class starting), we reserve the right to reschedule you for another time/date. This is for your safety because we want you to be properly prepared with an overview of the machine and our process.
INSTRUCTOR/CLASS SCHEDULE CHANGES
Instructors and classes are subject to change without notice.
GRIP SOCK POLICY
Socks with grips are required and are available for purchase at the front desk.
12 HOUR CANCELLATION /LATE ARRIVAL POLICY
Please arrive prior to class time. If you are more than 10-minutes late to class you will be denied entry and your spot may be made available to another client.
If you don’t show or cancel 12 hours prior to class, you will lose a class OR be charged a $25 fee (autopay clients for $25 fee)
HOW DO I CANCEL MY CLASS?
If you need to cancel a class, log in to your account, go to My Account, click My Schedule and click Cancel next to the class time. Due to limited number of spaces available in each session, we have the 12-hour class Cancellation Policy. Cancellations must be done through the website or APP.
WHAT IF I NEED TO SWITCH MY CLASS TIME?
Classes cannot be switched less than 12 hours in advance of the start of class.
WHAT IS THE WAITLIST AND HOW DOES IT WORK?
If a class you would like to take is full, you may put yourself on the Waitlist. In order to do so, you must have purchased a Session or Series Package. If you do not get a spot in the class, the Session will be returned to your account (for Packages). If a spot opens, you will be added to the class and receive an email or text confirmation depending on your notification preference. This means that you could be added to a morning class in the middle of the night. To check your Waitlist status, log in to your Account, select My Account and click My Schedule.
All classes have a 12-hour cancellation policy, so if you are added to a class from the Waitlist at the last minute, be aware the 12-hour cancellation still applies. If you no longer want a spot in the class, you need to remove yourself from the Waitlist at least 12 hours in advance of the class.
DO YOU OFFER REFUNDS?
We do not offer refunds.
Please contact us by e-mail at email@example.com. We look forward to you joining our community!